Description
We are seeking a Senior Solution Consultant to join our Global Delivery Centre (GDC) team in Mexico City. As a Senior Solution Consultant, you will work directly with customers to meet their business needs, create detailed requirement documentation, and coordinate development of comprehensive assets to run on the OmniStudio Platform.
Responsibilities:
- Work closely with customers, industry experts, product managers, and engineers to investigate business processes at a detailed level
- Participate in business process redesign, roadmap planning, and identify touch points in multi-cloud implementations
- Develop strong client relationships by building trust, rapport, and positive working relationships with internal and external customers, and team members
- Create prototypes, proof of concepts, and sample mockups to elicit and define business requirements
- Craft and own user stories/business requirements documents as an outcome of requirements gathering sessions
- Collaborate with SFI's product and design teams to suggest improvements, find opportunities for automation, and create simple and sophisticated flows
- Utilize knowledge of OmniStudio tools, including OmniScript, FlexCards, Integration Procedures
- Attend daily stand-ups, story pointing meetings, sprint planning, and retrospectives
- Participate in UAT and release process, including test planning, development of test scripts, testing logistics, test execution, and status reporting
Requirements:
- 3+ years of experience in enterprise software as business/functional analyst or product owner
- Salesforce Platform experience
- Demonstrated capability to understand business strategies and application objectives, and translate those requirements into effective process designs
- Excellent design skills, including the ability to critique visual elements and optimize user flows
- Excellent written and graphic communication skills
- English advanced skills
- Expertise in process modeling tools and standard methodologies
Preferred Qualifications:
- Knowledge of Salesforce Industries
- Insurance, Health, or Telecommunications industry experience
- Hands-on experience of CPQ, EPC
- Knowledge of design thinking processes and tools
- Experience working with Scrum teams and Agile Methodology
- Certified Product Owner