Description
At Zego, we're on a mission to revolutionise insurance with AI-driven technology.
As a Customer Support Executive, you will assist customers by phone, email, and live chat, providing professional support and ensuring customer satisfaction.
Key responsibilities include:
- Handling sales and support-related enquiries
- Building productive relationships with customers
- Responding promptly to customer inquiries
- Developing in-depth knowledge of Zego's products
- Inputting customer information into an in-house system
To succeed in this role, you will need:
- Experience in a high-performing, target-driven call centre environment
- A focus on customer experience and advocacy
- Ability to multitask, prioritise, and manage time effectively
- Adaptability to change and a willingness to learn
- Ability to attend the London office for training and work 37.5 hours remotely between 8am-7pm, Monday-Sunday
Zego offers a range of benefits, including:
- Market-competitive salary
- Annual performance bonus
- Share options
- Private medical insurance
- Pension and generous holiday allowance
- £1,000 a year for transport or learning
- Cutting-edge systems and tools
We're an equal opportunity employer, valuing diversity and promoting inclusivity.