Description
Job Overview
We are seeking a Senior Solution Architect or Solution Consulting Director to lead complex enterprise customer engagements in the Field Service sector. As a trusted advisor to clients, you will leverage your expertise in Salesforce products, industry knowledge, and consulting experience to deliver customer return on investment.
Responsibilities
- Serve as a trusted advisor to clients
- Identify and lead internal pivotal initiatives to grow the consulting practice
- Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value
- Collaborate with clients and internal stakeholders to understand requirements, analyze information, and craft comprehensive solutions
- Lead customer expectations and negotiate solutions to sophisticated problems
- Review and correct project/program direction, approach, and key artifacts to keep programs on track
- Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform
Minimum Requirements
- 10+ years of experience for Senior Solution Architect, 12+ years for Solution Consulting Director
- Led multiple large engagements, multi-cloud or multi-workstream, as the lead Architect across all workstreams within Field Service Management and/or Field Service and Operations
- Advanced industry knowledge and understanding of nuances of delivering Salesforce implementations in that industry
- Extensive experience with configuration and customization on the Salesforce platform
- Expert-level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution
- Experience leading discovery sessions, defining business requirements, writing user stories, and providing detailed system and functional designs
- Strong presentation skills and ability to communicate effectively with various stakeholders
- Detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
- Strong communication skills, both written and verbal
- Experience leading internal initiatives to improve business processes
Preferred Requirements
- Proven results in delivering high-value business outcomes utilizing an agile approach
- Proven results leading customer and/or partner success stories
- Relevant Salesforce certifications and consulting experience are strongly recommended
Benefits
When you join Salesforce, you'll have access to various benefits and resources to support your well-being and career growth.