Description
We are seeking a Client Solutions Associate Korean Speaker to join our team in Hong Kong. As a Client Solutions Associate, you will undergo a comprehensive 6-month training program to prepare you for a client-facing FinTech role. You will work with clients such as Investment Managers, Hedge Funds, Insurance, and Wealth Managers across Hong Kong and North Asia.
Responsibilities:
- Develop a deep knowledge base across our business, products, and clients
- Communicate with impact in person and over video calls while mastering presentation and public speaking skills
- Ask effective questions to gather information, uncover needs, and create solutions
- Define key industry terms and concepts important to FactSet’s clients
- Use advanced product knowledge to identify and implement solutions specific to client and user workflows
- Manage a group of accounts, ensuring healthy relationships and maximum value from FactSet software
- Customize solutions to fit individual client workflows
- Demonstrate product lines to clients and provide software training
- Visit clients regularly to provide face-to-face support, training, and build strong relationships
- Work on longer-term projects with clients to enable them to get value out of the FactSet product suite
- Provide creative solutions to client questions and problems
- Answer day-to-day client queries and provide complex solutions through our helpdesk
Requirements:
- Business-level Korean and English required, Mandarin a plus
- Fresh graduates or finance professionals with less than 5 years of working experience
- Bachelor's degree in Mathematics, Computer Science, Engineering, Finance, or Economics preferred
- Background or strong interest in Finance or FinTech industry
- Strong analytical and problem-solving skills
- Exceptional communication, interpersonal, and client-facing skills
- Sound working knowledge of spreadsheets (e.g., Excel) and databases
Benefits:
- Competitive starting salary
- Free lunch, stocked fridge & pantry, private health care, social events
- Opportunity to lead, contribute to, or attend meaningful Corporate Social Responsibility Programs
- Support for total well-being, including health, life, and disability insurance, retirement savings plans, and paid time off
- Career progression planning with dedicated time for learning and development
- Business Resource Groups open to all employees