Description
Cisco is looking for a Customer Trust Analyst to join its Global Security team. The successful candidate will support customer security due diligence and assessment activities, including facilitating customer security assessments, responding to customer security inquiries, and participating in customer meetings and calls.
Responsibilities:
- Provide cybersecurity expertise to Field Sales, Sales Engineering, and Customer Success teams to address customer inquiries and requests regarding Cisco's global security program and security controls
- Assist in customer security audits, showing evidence of Cisco security controls
- Facilitate security assessments from customers, pre-sales, and deliver accurate information about Cisco's security to customers
- Support security conversations representing Cisco's security in meetings with current and prospective customers
- Manage feedback and observations from customers, and engage with partners to determine applicable actions and monitor resolution
- Develop customer-facing documentation that represents Cisco security controls
- Maintain deep knowledge of Cisco's products and security information, collaborating with key partners and experts across Cisco
- Drive process improvement and automation initiatives to continuously mature the service
Requirements:
- Bachelor's degree + 5 years of related experience, or Master's degree + 2 years of related work experience, or PhD
- Functional knowledge of cybersecurity principles, concepts, technologies, and security compliance frameworks (e.g., ISO 27001, ISO 27018, SOC 1 / SSAE 18, SOC 2, and NIS2, NIST CSF, HIPAA, PCI-DSS, CSA CCM, SIG)
- Understanding of cloud security principles and cybersecurity in a cloud environment, preferably with AWS, GCP, or Azure
- One or more of the following certifications is preferred: CISSP, CRISC, CISM, CISA, CCSK, GIAC, CCSP, CSX, and CTPRP