Description
Hewlett Packard Enterprise is seeking a Cybersecurity Customer Assurance Lead to establish and mature a Customer Trust Office. The successful candidate will define the strategy and lead the establishment of this capability, serving as a senior cybersecurity adviser to internal stakeholders and external customers.
The Cybersecurity Customer Assurance Lead will partner with Sales, account teams, Cybersecurity, Privacy, Legal, Compliance, Product Security, Engineering, and other business functions to support strategic opportunities and customer relationships. The ideal candidate will have broad cybersecurity expertise, strong customer-facing communication and relationship-building skills, and experience leading complex assurance engagements.
Key responsibilities include:
- Defining and implementing the strategy, operating model, governance, and service approach for the Customer Trust Office
- Building and maturing a scalable global customer assurance capability
- Acting as a senior cybersecurity adviser to Sales, account teams, business leaders, and other internal stakeholders during customer opportunities and assurance engagements
- Representing the cybersecurity organization in external customer meetings, security reviews, audits, and executive-level discussions
- Leading complex or strategically important customer assurance engagements that require tailored analysis, cross-functional coordination, or senior-level judgement
The successful candidate will have 8-10 years of relevant experience in cybersecurity assurance, customer assurance, cybersecurity risk management, IT audit, security governance, compliance, or a related discipline. They will also have significant experience leading or directly supporting external customer cybersecurity discussions, assurance reviews, audits, due-diligence activities, or executive briefings.
In the first 12 months, the successful candidate will:
- Establish credibility as a trusted cybersecurity adviser to Sales, account teams, Cybersecurity leadership, and other internal partners
- Represent the organization confidently and independently in strategic customer assurance discussions
- Launch and operationalize the Customer Trust Office with a clear remit, operating model, governance structure, and engagement approach
- Establish a consistent and trusted approach to communicating with customers about cybersecurity
The ideal candidate will have a Bachelor's degree in Cybersecurity, Information Technology, Risk Management, Business, Audit, or a related field, or equivalent professional experience. Desired certifications include CISSP, CISA, CISM, CRISC, CCSP, or ISO/IEC 27001 Lead Implementer or Lead Auditor.