Description
The Program Manager, reporting to the Program Director, will lead a large-scale, global network operations and modernization contract supporting the U.S. Department of State’s Bureau of Diplomatic Technologies (DT).
This role oversees 24x7 worldwide network operations, modernization activities, security integration, service management, and customer engagement across all geographic regions.
The Manager is responsible for contract performance, people leadership, innovation, quality, and mission delivery related to network operations and modernization.
Key Responsibilities
Strategic Leadership & Program Management
- Lead all aspects of the contract supporting Diplomatic Technologies’ global network mission, ensuring operational excellence and alignment with State Department and DT strategic priorities.
- Manage a large multidisciplinary workforce, including NOC operators, field engineers, network architects, and cybersecurity professionals.
Operations & Service Delivery
- Direct 24x7 network operations globally, ensuring high availability, reliability, and prompt incident response.
- Establish and enforce SLAs, KPIs, SLOs, and MTTR targets consistent with diplomatic mission needs.
- Ensure consistent ITIL-aligned service management across regions, integrating processes such as change, incident, and problem management.
- Drive automation and responsible AI-augmentation.
Security, Compliance & Risk Management
- Ensure continuous compliance with NIST RMF, FISMA, and DT cybersecurity requirements.
- Partner closely with cybersecurity teams to support POA&Ms, audit response, continuous monitoring, and ATO processes.
- Support risk management, resilience planning, and COOP/DR alignment for mission-critical systems.
Financial & Resource Management
- Manage resources and staffing strategies across global operations.
- Support the Program Director in ensuring accurate forecasting, EVM compliance, and cost-efficient delivery.
- Drive workforce development, retention, and succession planning.
Required Qualifications
- 10+ years managing complex IT or network programs, including global environments.
- 5+ years experience leading large, diverse teams.
- Demonstrated experience delivering large-scale network modernization, SD-WAN deployment, and cloud connectivity initiatives.
- Strong ITIL-based service management background.
- Proven ability to interface effectively with senior federal executives, CO/CORs, GTMs, and global stakeholders.
- Active Top Secret clearance.
Required Certifications
- PMP.
- ITIL 4 Intermediate level certification or equivalent.
- Agile/SAFe certification (SAFe SPC or ScrumMaster) or demonstrated lean agile experience.
Education Requirements
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Cybersecurity, a related technical discipline or business required.
- Master’s degree preferred in a relevant field such as Information Systems, Cybersecurity, Engineering, Public Administration, or Business Administration (MBA, MPA, MSIS, MSCS).
The likely salary range for this position is $128,039 - $173,229.