Description
GovTech is seeking an experienced end-to-end Designer to join the Customs eServices (CES) team in designing end-to-end digital services and developing a comprehensive design system for implementation by the development teams.
The Designer will be an integral part of the existing CES ITD team comprising Project Managers, Product Managers, Digital Business Analysts, and Software Engineers. The Designer reports to the Digital Service Manager for day-to-day work on-site.
Key responsibilities:
- Design & Design System Leadership: Develop and maintain the Customs Design System, inclusive of UI/UX, in compliance with Government Digital Service Standards.
- Research & Strategy: Conduct market research, validate hypotheses, and lead user journey mapping workshops.
- User Research & Discovery: Plan and execute comprehensive user research including interviews, surveys, usability testing, and workshops.
- Optimisation: Work with the eService owners and/or government appointed contractors to optimise eServices and business processes.
- Design & Prototyping: Create user flows, wireframes, and prototypes to validate requirements with business teams and test concepts with users.
- Product Development & Operation: Work together with the technical teams on the design, development, continual enhancements, and CES operation support.
- Standards & Documentation: Create and maintain design standards, guidelines, templates, components, and comprehensive documentation.
- Collaboration & Implementation: Work closely with CES ITD team members to define problem statements and ideate solutions.
- Performance & Quality: Develop and monitor tracking metrics, participate in design reviews, provide constructive feedback, and stay current with digital design trends and best practices.
Requirements:
- Strong Design Skills, Decision-Making and Problem-Solving
- Independently solve problems from initial brief to validated solution through research, testing, and iteration.
- Create accessible, well-designed solutions that work within technical and operational constraints.
- Make informed design decisions in complex situations and clearly explain your reasoning with evidence.
- Define problems as well as solve them, using user-centred approaches to guide project and product direction.
- Deliver high-quality designs for complex user journeys while balancing user needs, accessibility, and technical feasibility.
- Elevate product team performance through design critique, mentoring, and sound judgment in uncertain situations.
GovTech offers a purposeful career to make lives better, empowering employees to master their craft through robust learning and development opportunities.