Description
As a Patient Assistant, you will be an integral part of the practice team, helping to ensure patients receive a positive and efficient experience when accessing our services.
You will work in a fast-paced environment, supporting patients and colleagues through a combination of reception, administrative, and patient-facing responsibilities.
The role requires a proactive and compassionate approach, with a focus on delivering excellent customer service and supporting patients to access the most appropriate care and services.
Main duties of the job
- Act as a first point of contact for patients, providing a professional and welcoming service in person, by telephone, and through digital communication channels.
- Be part of our triage team, which is responsible for identifying and prioritising patients based on how urgently they require clinical assessment or treatment.
- Play a key role in the practice's triage system, ensuring patients are directed to the most appropriate clinician, service, or support pathway based on their needs.
- Work closely with the wider Patient Assistant team to support the effective management of patient demand and ensure timely access to care.
- Manage appointments, patient enquiries, registrations, and correspondence in a timely and accurate manner.
- Support continuity of care by signposting patients to appropriate services and assisting them in accessing the care they need.
- Process administrative tasks including document management, scanning, filing, and maintaining accurate patient records.
- Assist with repeat prescription requests, patient transport bookings, interpreter arrangements, and other patient support activities.
- Maintain confidentiality and ensure all patient information is handled in accordance with data protection and practice policies.
- Participate in team meetings, training, and continuous professional development activities.
Benefits, Wellbeing & Support
- Access to Occupational Health services
- Access to staff wellbeing support and initiatives
- London Living Wage employer
- NHS Pension Scheme (where applicable)
- Annual leave entitlement plus bank holidays
- Support for training and professional development
- Blue Light Card discount scheme