Description
We are seeking a highly organised and customer-focused Receptionist to join our Outpatient Services team at Darent Valley Hospital. As a Band 2 Receptionist, you will be working in a fast-paced environment, providing administrative support to the clinical team and ensuring the smooth running of outpatient clinics.
The successful candidate will have excellent interpersonal, IT, and communication skills, with the ability to organise, manage, and plan their workload effectively. You will be responsible for designated clinics, including the preparation and storage of notes, the reception and discharge of patients, and ensuring the safe custody of health records.
Key responsibilities include:
- Welcoming patients in a courteous manner, checking and confirming their demographics
- Assisting in maintaining a safe environment for patients, visitors, and other staff
- Undertaking other duties as directed, such as cleaning, storing, and checking of equipment
- Working across Outpatient clinics on all Trust sites as required to deliver the service
- Helping patients/carers/relatives with their enquiries or dealing with complaints
In return, we offer a competitive salary of £26,618 per annum, a permanent contract, and the opportunity to work in a dynamic and supportive team environment.
Job Responsibilities:
- Reports any accidents or incidents to the Team Leader and knows what actions to take in emergency situations
- Welcoming patients in a courteous manner, checking and confirming their Demographics
- Assists in maintaining a safe environment for patients, visitors and other staff, as required by the Health and Safety at Work Act
- Undertakes other duties as directed, such as cleaning, storing and checking of equipment and the tidying of non-clinical and storage areas
- Works across Outpatients clinics on all Trust sites as required to deliver the service
- Helping patients/carers/relatives in their enquiries or dealing with complaints, referring them to a clinic nurse or Sister if unable to resolve or appropriate
Managerial responsibilities:
- Acts as a designated receptionist, responsible for all aspects of clinic administration for their named clinician
- Ensures all case notes are available and prepared, prior to the commencement of the clinic
- Ensures, post consultation that patients are booked out, follow-up appointments are made and arrangements for transport
- Reconciles the clinic at the end of the session, taking appropriate action on patients who did not attend (DNAs) or cancelled their appointments
- Ensures safe custody of health records at all times, whilst they are in the clinics or in transit to another area
- Ensures that health records are tracked to the correct location using the PAS system
- Assist with ensuring that all necessary material resources are available for clinic sessions
- Uses all resources appropriately and is aware of the consequences of not doing so
- Maintains standards of performance for the department, reporting any actual or potential shortfalls, to the Team Leader
- Assists in the implementation of National, Trust and Local policies
Person Specification:
- Good level of general education including English and Maths
- Computer literate
- Keyboard skills
- Knowledge of admin processes
- Confident in the use of Microsoft Office programmes including Word, Excel and Outlook
- Able to work on own initiative or as part of a team
- Able to prioritise own workload
- Excellent interpersonal skills
- Excellent communication skills both verbal and written
- Excellent organisational skills
- Experience working in a customer focused environment