Senior Program Manager

The Senior Program Manager – Network & Telecommunications Operations will serve as the primary Leidos program leader responsible for successful execution of a large, complex global network operations and modernization program.

The Program Manager will lead an integrated organization responsible for maintaining mission-critical network availability while driving operational improvement and modernization.

Key Responsibilities

Customer & Program Leadership

• Serve as the senior Leidos program representative and primary interface with Government program leadership, contracting officials, technical stakeholders, and other mission partners.
• Maintain accountability for overall program performance, contractual execution, customer satisfaction, financial performance, schedule, quality, and risk.
• Establish an integrated operating model across program management, network operations, engineering, service management, field/regional support, subcontractors, OEMs, and other external providers.
• Build trusted relationships with senior Government stakeholders and provide concise, decision-oriented program, technical, operational, financial, and risk reporting.
• Lead executive reviews, program management reviews, operational performance reviews, and corrective-action activities.

Global Network Operations

• Provide leadership and oversight for mission-critical 24x365 enterprise network operations supporting geographically distributed domestic and international locations.
• Drive reliable delivery of network monitoring, Tier II/III support, incident and problem management, service restoration, configuration management, performance management, and capacity management.
• Establish measurable service levels and operational performance objectives focused on network availability, resilience, restoration time, service quality, and mission impact.
• Integrate operational teams, escalation paths, engineering support, field resources, and external providers to reduce handoffs and accelerate restoration.
• Promote proactive and predictive operations that identify degradation and risk before mission services are affected.

Network Engineering & Modernization

• Lead execution across network operations and engineering organizations to ensure modernization occurs without disruption to ongoing mission operations.
• Oversee network lifecycle sustainment, technology refresh, configuration standardization, network performance improvement, and transition from legacy to modern network architectures.
• Drive adoption of automation, observability, standardized configurations, repeatable engineering practices, and data-driven operations where they improve reliability and efficiency.
• Establish disciplined processes for testing, validating, introducing, and operationally accepting network changes.
• Ensure modernization activities produce measurable improvements while reducing rather than perpetuating legacy infrastructure and operational complexity.

Service Delivery & Continuous Improvement

• Establish and manage operational KPIs, SLAs/SLOs, service-health measures, and executive performance reporting.
• Drive continuous improvement in network availability, mean time to detect and restore, incident recurrence, change success, service performance, and customer experience.
• Promote automation and operational analytics to reduce repetitive work, improve consistency, and increase engineering capacity.
• Lead root-cause analysis and corrective-action programs for significant incidents and recurring operational problems.
• Ensure lessons learned translate into improved processes, engineering standards, automation, training, and operational practices.

Transition & Risk Management

• Lead transition planning and execution for a complex incumbent environment while maintaining uninterrupted mission operations.
• Establish transition readiness criteria, knowledge-transfer plans, staffing ramps, operational acceptance gates, risk registers, and service-continuity measures.
• Identify and proactively mitigate programmatic, technical, staffing, schedule, financial, transition, supplier, and operational risks.
• Maintain contingency and continuity plans appropriate for mission-critical global network operations.

Workforce & Partner Management

• Lead a large, geographically distributed workforce that may include employees, subcontractors, OEMs, telecommunications providers, and specialized technical partners.
• Develop organizational structures, staffing plans, succession strategies, and workforce-development plans aligned to evolving network technologies and mission requirements.
• Recruit, retain, develop, and motivate technical and management personnel supporting high-availability operations.
• Hold subcontractors and suppliers accountable for performance, service levels, cost, schedule, and quality.
• Foster an integrated team culture centered on mission outcomes, accountability, collaboration, and continuous improvement.

Financial & Contract Management

• Manage program financial performance, budgets, forecasts, staffing, subcontractor expenditures, and other program resources.
• Manage a large, complex federal task-order environment with disciplined cost, schedule, scope, and risk controls.
• Identify opportunities to improve operating efficiency while protecting service quality and mission performance.
• Partner with Contracts, Finance, Procurement, HR, Security, and other Leidos organizations to ensure compliant and effective program execution.

Basic Qualifications

• Top Secret Security Clearance.
• Bachelor's degree in Computer Science, Information Systems, Telecommunications, Engineering, Business, Management, or a related discipline with 12+ years of relevant experience, or Master's degree with 10+ years of relevant experience.
• 7+ years of demonstrated leadership of large, complex IT infrastructure, network operations, telecommunications, or enterprise managed-services programs.
• Demonstrated experience managing 24x7/365 mission-critical IT or network operations.
• Experience leading large, geographically distributed technical organizations, including multiple teams, functional leads, and subcontractors.
• Demonstrated experience managing enterprise network operations and associated engineering, incident/problem management, service management, performance management, and lifecycle activities.
• Experience leading technology modernization or transformation while maintaining ongoing production operations.
• Demonstrated experience managing large federal contracts or task orders, including financial performance, staffing, schedule, contractual performance, risk, and customer relationships.
• Demonstrated ability to manage complex program transitions, including incumbent knowledge transfer, workforce transition, operational readiness, and continuity of service.
• Experience establishing and managing SLAs, KPIs, operational metrics, corrective actions, and continuous-improvement programs.
• Strong executive communication skills with demonstrated ability to communicate technical, operational, financial, and program risks to senior Government and corporate leadership.
• Ability to work effectively with network OEMs, telecommunications providers, subcontractors, and other external partners.

Preferred Qualifications

• Previous Department of State experience, particularly supporting global IT infrastructure or Diplomatic Technology.
• Leadership experience on major DoD, DISA, civilian federal, or other global enterprise network programs of comparable scale and complexity.
• Experience supporting domestic and OCONUS network operations.
• Experience with enterprise WAN/LAN, SD-WAN, software-defined networking, wireless, cloud connectivity, network management, and modern network architectures.
• Experience with network observability, AIOps, network automation, configuration automation, or automated remediation.
• Experience consolidating NOCs, tools, operational processes, or geographically distributed support organizations.
• Experience managing legacy-to-modern network migrations and coexistence environments.
• Experience with ITIL-based service management and ServiceNow or comparable enterprise ITSM platforms.
• Experience establishing test, validation, operational-readiness, and change-assurance practices for large production networks.
• Project Management Professional (PMP) certification.
• ITIL, networking, cloud, Agile, or other relevant professional certifications.