Description
Gong harnesses the power of AI to transform how revenue teams win.
The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams.
As a Senior Revenue Architect, Enterprise (CSM), you will join a company built on innovative products, ambitious goals, and passionate people.
You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other.
Your role will be to partner with large customers as a strategic partner to drive revenue transformation from Gong’s AI Operating System.
You will guide executive stakeholders and operational teams to drive revenue with Gong by architecting workflows, accelerating adoption, and realizing business results across the entire revenue lifecycle.
Responsibilities
- Revenue Transformation Strategy: Partner with senior GTM leaders to design and execute strategies that modernize their revenue operations through Gong’s AIOS
- Workflow Architecture: Map current-state customer processes to AI-driven workflows that translate to revenue outcomes
- Adoption and Change Management: Execute adoption initiatives that drive behavior change and embed Gong into daily team rhythms
- Value Realisation: Use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value
- Renewal and Expansion Management: Own the renewal strategy and execution, partnering with cross-functional teams on growth
- Cross-Functional Collaboration: Partner with internal teams to ensure an exceptional customer experience throughout the entire customer journey
Qualifications
- 10+ years proven experience in managing complex enterprise accounts with multiple stakeholders
- Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations
- Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing and executives
- Excellent communication, negotiation, and presentation skills
- Data-driven mindset with a focus on delivering measurable outcomes
- Passion for driving customer outcomes and contributing to a high performing and accountable work culture
Perks & Benefits
- Health insurance
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle
- Mental Health benefits with covered therapy and coaching
- Education & learning stipend for personal growth and development
- Flexible vacation time to promote a healthy work-life blend
- Paid parental leave to support you and your family
- Company-wide recharge days each quarter