Description
Visa Consulting and Analytics (VCA) is the consulting arm of Visa, driving tangible, impactful results for clients. The Senior Director, Specialist & Consulting Delivery will build and lead the specialist and consulting organization responsible for ensuring VCA-X delivers credible, consistent and client-ready outputs across its portfolio.
The role operates as one of three core delivery leadership pillars within VCA-X, alongside Program Management and Data & Analytics Delivery. The Senior Director will ensure VCA-X engagements have the specialist expertise, consulting delivery capacity, consulting leadership, and quality oversight required to deliver high-quality outcomes at scale.
Core responsibilities of the role include:
- Establishing the organizational structure, leadership model, and skills required to support the VCA-X portfolio.
- Building specialist depth across priority use cases and domains.
- Building and managing a flexible consulting delivery pool that can be deployed across priority use cases, Regions, and multidisciplinary engagement teams.
- Recruiting, developing, and retaining high-performing specialist and consulting talent.
- Ensuring engagements are supported by the appropriate specialist expertise and consulting leadership.
- Providing senior oversight for complex, high-impact, or strategically important engagements.
- Establishing delivery standards, quality expectations, and review processes across the VCA-X portfolio.
- Partnering with Practice Areas to operationalize established methodologies into scalable delivery approaches.
The ideal candidate will have 18+ years of experience in consulting, advisory services, professional services, specialist delivery, or related fields, with demonstrated success leading complex client engagements and ensuring executive-level quality standards.