Description
As a Graduate Trainee - Front Office / Guest Experience at Marriott Hotels in Hong Kong, you will play a crucial role in ensuring exceptional guest experiences.
Your responsibilities will include:
- Processing guest check-ins, confirming reservations, assigning rooms, and issuing room keys
- Handling various payment types, including room charges, cash, checks, debit, and credit
- Managing check-outs, resolving late and disputed charges, and answering guest queries
- Coordinating with Housekeeping to track room readiness and communicating parking procedures to guests
- Providing directions and information about the property and local areas of interest
- Running daily reports, identifying special requests, and ensuring report accuracy
- Completing designated cashier and closing reports in the computer system
- Cashing personal and traveler's checks, counting bank at the beginning and end of shifts, and balancing receipts according to Accounting specifications
You will also be expected to:
- Follow company safety and security policies, reporting accidents and incidents
- Maintain a clean and professional appearance, adhering to company uniform standards
- Develop positive working relationships with colleagues and provide excellent customer service
- Comply with quality assurance expectations and standards
The successful candidate will have:
- A high school diploma or G.E.D. equivalent
- No prior related work experience required
- Ability to stand, sit, or walk for extended periods and move objects weighing up to 10 pounds
In return, Marriott Hotels offers a comprehensive work experience, opportunities for training and development, and a commitment to associate well-being through 'The JW Treatment'.