Description
This role provides strategic leadership, management, and direction to a team of Client Managers for Cigna Global Health Benefits (GHB) within the Americas. You will drive portfolio management, develop client strategies, and establish strong relationships with clients, brokers, and internal partners.
Key Responsibilities
- Directly manage a team of Client Managers and be accountable for the overall performance of the CORE East Team portfolio against key measures.
- Drive disciplined portfolio management and renewal execution across CORE East.
- Develop proactive, consultative client strategies for a portfolio of complex and strategically important clients.
- Establish and maintain strong relationships with clients, brokers, and key internal matrix partners.
- Translate annual Client Management goals, business priorities, and portfolio strategies into clear team objectives and operating rhythms.
- Lead and support the team through complex client and broker escalations.
- Support and help lead business planning and focused strategies for the CORE segment.
- Act as a senior voice for CORE East client and marketplace needs.
Qualifications
- Bachelor's degree in a related field or equivalent relevant experience required; MBA preferred.
- 5+ years of experience in account management or benefit consulting.
- 5+ years of employee benefit experience.
- Prior management/supervisory experience and/or demonstrated competencies in this area.
- Strong understanding of the global health benefits landscape, complex employer-sponsored benefit programs, and the needs of multinational clients preferred.
- Exceptional relationship and account management skills required.
- Strong ability to partner with internal and external resources and clients to achieve business objectives.
- Demonstrated experience with consultative client management methodologies.
- Must be able to work in a fast-paced environment.
- Must be resilient.
- Must be willing to travel as needed to visit clients and brokers in market.
Benefits
- Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs.
- 401(k), company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.