Newham Apprenticeship, Adult Social Care, Operation

We are looking for someone enthusiastic about developing their skills and building a career in business administration. This is a non-frontline, office-based role, with a focus on developing administrative, organisational, and professional skills while gaining practical experience within the business.

The Newham Apprenticeship Scheme offers you the opportunity to start an exciting new career. As an apprentice, you will work alongside experienced colleagues who will support you to develop the knowledge, skills, and behaviours required for a successful career in business administration.

Responsibilities:

• Providing day-to-day administrative and coordination support to the Adult Social Care service.
• Organising meetings, preparing agendas and papers, taking notes or minutes where appropriate, and maintaining action logs.
• Attending and supporting the delivery of service meetings by preparing agendas and producing clear and concise meeting notes and following up actions as required.
• Maintaining accurate electronic records, documents, and information in accordance with council procedures.
• Drafting routine correspondence, emails, presentations, and other documents.
• Collecting information and data from a range of sources.
• Developing your skills in using spreadsheets and other digital systems to organise, analyse, and present information.
• Helping to monitor actions, deadlines, and progress against agreed workplans.
• Supporting projects and service development workstreams.
• Supporting colleagues to evaluate and increase the impact of the service by contributing to the development of new initiatives that may support residents receiving services.
• Communicating relevant information, messages, and changes to colleagues and other stakeholders.
• Working collaboratively with colleagues across Adult Social Care and other council services.
• Supporting the development and monitoring of service level agreements and contracts with service providers, where required, with guidance from the relevant Assistant Director or Service Manager.
• Supporting the identification of opportunities to improve administrative processes and ways of working.
• Handling information appropriately and maintaining confidentiality in line with council policies and relevant legislation.
• Developing your knowledge of Adult Social Care, local government, and the services provided to Newham residents.
• Dealing with a range of queries from colleagues in a polite, professional, and helpful manner, seeking advice or guidance from senior staff as appropriate.
• Undertaking other duties commensurate with the grade and responsibilities of the post, with appropriate support and guidance.

Benefits:

• Quality apprenticeship training, including dedicated time for off-the-job learning.
• A two-year fixed-term contract with Newham Council.
• Support and guidance from your line manager and experienced colleagues.
• Access to a workplace mentor.
• Membership of the Newham apprenticeship network.
• Additional learning and development opportunities.
• Support to develop your CV, interview skills, and future career.
• Up to 24 days' annual leave, plus three additional days normally taken between 26 December and 3 January.
• 8 public holidays per year.
• A 36-hour working week.
• Flexible working arrangements where appropriate to the role and service requirements.

Requirements:

• GCSEs, or equivalent qualifications.
• Good written and verbal communication skills.
• Basic IT skills and an interest in developing your digital skills.
• Good organisation and time-management skills.
• The ability to work effectively as part of a team.
• The ability to use your own initiative and ask for support when needed.
• Reliability and punctuality.
• A positive attitude and willingness to learn.
• A commitment to providing high-quality services to Newham residents.
• An interest in the local community and the work of the Council.
• A commitment to undertaking and successfully completing the Level 3 Business Administrator apprenticeship.
• Some experience of work, volunteering, education, or other activities that demonstrate your ability to work with others and take responsibility.