Description
At 3M, we're looking for an experienced Customer Issue Resolution Supervisor to lead operations supporting global B2B customers and business partners across international markets.
This role is for a leader who can connect day-to-day issue resolution to broader business impact. You'll help strengthen performance across the Order-to-Cash journey, improve root-cause management, and partner across functions to resolve complex customer and business challenges at scale.
What You'll Experience in This Role
As a Customer Issue Resolution Supervisor, you'll oversee issue resolution related to orders, pricing, billing, deliveries, returns, credits, disputes, escalations, and other Order-to-Cash processes.
You'll work closely with Supply Chain, Logistics, Finance, Sales, Customer Operations, and other business teams to remove barriers, improve resolution speed, prevent recurring issues, and deliver a stronger customer experience.
What You'll Do
- Supervise End-to-End CIR teams, including 1:1s, workload prioritization, and feedback.
- Manage team development, focusing on career growth and continued learning.
- Facilitate customer meetings to reconcile issues, conflicts, and ensure timely payments.
- Adapt techniques to solve complex problems and analyse team data for actionable directives.
- Set priorities, assign tasks, provide performance feedback, and lead change initiatives.
- Prepare and present regular reports on collections and dispute activities and performance.
- Lead projects, ensuring alignment with business strategies and meeting objectives and deadlines.
- Participate in corporate programs, comply with standards and policies, and uphold 3M's values and ethics.
- Train, mentor and evaluate the performance of the team.
- Develop and implement strategies to improve team performance and efficiency.
- Manage project timelines, resources, and deliverables to ensure successful outcomes.
What You'll Bring
- Bachelor's degree and Min 6 years' experience in finance, AR/collections or pricing.
- Minimum 3 years' experience in leadership position.
- Strong analytical, communication, and presentation skills with the ability to multi-task under time constraints.
- Ability to engage, influence, coach, develop others, and lead cross-functional teams.
The Leadership Mindset We Value
- You challenge the status quo and walk the talk with clarity, accountability, and consistency.
- You foster collaboration and a respectful workplace where teams solve problems across functions.
- You develop and harness talent while building teams that deliver strong results.
Build a Career with Purpose at 3M
You will be part of a team that values respect, collaboration, learning, recognition, and meaningful work.