Description
Thomson Reuters is seeking a client-focused Implementation Consultant to help corporate legal departments successfully adopt and scale AI-powered legal solutions using CoCounsel Legal.
In this role, you will combine legal technology expertise, strong consulting skills, and implementation experience to deliver tailored solutions that improve efficiency, reduce risk, and support innovation across legal operations.
Responsibilities
Client Discovery and Solution Design
- Collaborate with legal operations teams to identify pain points and opportunities for AI integration.
- Translate client goals into actionable implementation plans using CoCounsel's capabilities.
- Support playbook definition and configuration.
- Advise clients on prompting best practices and effective use of AI-powered legal tools.
- Design user journeys and workflows aligned with legal best practices and AI-enhanced processes.
Project Management and Delivery
- Produce accurate project costings and Statements of Work.
- Conduct regular progress meetings with clients and internal stakeholders.
- Manage client expectations throughout the implementation lifecycle.
- Ensure projects are delivered on time, within scope, and aligned to client objectives.
Client Enablement and Training
- Deliver tailored onboarding and training sessions focused on practical AI use cases.
- Provide ongoing support and guidance to ensure successful adoption.
- Create and maintain user documentation, training materials, and knowledge base articles.
- Help clients build confidence in using CoCounsel Legal across their legal workflows.
Cross-Functional Collaboration
- Act as a CoCounsel subject matter expert within the UK and Europe Professional Services delivery team.
- Partner with Customer Success, Support, and Sales to ensure client satisfaction and retention.
- Participate in product demonstrations, client workshops, and feedback sessions.
- Share client insights with product teams to help inform future product development.
Requirements
- 3–5 years of enterprise software implementation experience, preferably within legal technology, SaaS, or AI solutions.
- Experience with AI-powered legal tools such as CoCounsel, Westlaw, Practical Law, or similar platforms.
- Excellent communication and presentation skills, with the ability to explain technical concepts to legal professionals.
- Confidence discussing legal use cases, client challenges, and legal work processes.
- Proven ability to manage multiple client accounts and deliver high-quality consulting services.
- Familiarity with SaaS troubleshooting, browser settings, and web application performance.
- A strong interest in legal innovation, AI, and emerging technologies.
- An understanding of corporate legal department operations, including compliance, contract lifecycle management, litigation support, and legal research.
Benefits
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
- Social Impact: Make an impact in your community with our Social Impact Institute.
Salary The base compensation range for this role is 115,500 PLN - 214,500 PLN.