Description
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a Project Manager in ICON's Language Services department, you will manage end-to-end translation and localization projects for life sciences clients, ensuring delivery to scope, timeline, budget, quality, and regulatory expectations.
Responsibilities
- Manage the full lifecycle of Language Services projects from initiation through delivery and post-project review.
- Define project scope, timelines, budgets, resources, risks, and client expectations.
- Serve as the main point of contact for clients and internal stakeholders, managing communications, issues, and escalations.
- Coordinate cross-functional teams and external language resources to ensure smooth project delivery.
- Monitor project performance against scope, budget, quality, and timeline requirements, taking corrective action as needed.
- Manage project financials, including budget tracking, forecasting, invoicing support, and profitability monitoring.
- Identify risks, scope changes, and operational challenges early and implement mitigation plans.
- Support quality management activities, including investigations, CAPA support, RCA/5 Whys, and process improvement initiatives.
- Contribute to technology, automation, and workflow improvement initiatives that enhance efficiency, quality, and scalability.
- Mentor Associate Project Managers and junior team members, sharing project management best practices.
- Perform other duties as assigned.
Your Profile
- Bachelor's degree in Life Sciences, Languages, Translation, Healthcare, Business, or a related discipline.
- 3+ years of project management experience in translation, localization, language services, or clinical research.
- Experience managing life sciences translation projects, including pharmaceutical, biotechnology, medical device, or clinical research content.
- Strong project planning, financial management, stakeholder management, and problem-solving skills.
- Proven ability to manage multiple priorities in a fast-paced, regulated environment.
- Experience coordinating cross-functional teams and external vendors.
- Experience supporting quality investigations, CAPA activities, and process improvement initiatives.
- Proficiency in CAT tools, translation management systems, project management software, and Microsoft Office applications.
- Native, professional, or advanced proficiency in Simplified Chinese, with fluent English communication skills.
- PMP certification preferred.
- Commitment to quality, compliance, and customer service.
- Willingness to travel occasionally, approximately 10%, when required.
Rewards & Benefits
- Competitive base salary and performance-related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways