Description
ICON is seeking an Account Manager to join the Client Management side of their Language Services team within the Clinical Research Industry. This role involves coordinating Linguistic Validation & eCOA projects, utilising client management skills, and focusing on excellent customer service.
The successful candidate will manage client relationships, develop compelling proposals, and ensure client satisfaction by analysing needs and offering suitable solutions. They will be trained to process requests autonomously using standard tools and quality processes.
Key responsibilities include:
- Managing client relationships and coordinating project development
- Ensuring client satisfaction by analysing needs and providing solutions
- Coordinating with internal teams and external parties
- Processing requests autonomously using standard tools and quality processes
- Providing excellent customer service and resolving client issues
Requirements:
- Bachelor's degree in a relevant discipline, preferably with a translation background
- Experience in the translation industry, Linguistic Validation, eCOA, or COA
- Minimum 3 years of experience in client services and account management
- MS Office Suite
- Excellent customer service skills
- Process-driven with strong attention to detail and organisational skills
- Ability to work independently and collaboratively
- Experience in managing multiple tasks simultaneously
Rewards & Benefits:
- Competitive base salary and performance-related incentives
- Health and wellbeing programmes, including medical, dental, and vision coverage
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities