Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.
Your mission is to uplift our process management capabilities and work with the area leads to determine what good looks like. This role will be instrumental in transforming our current operational landscape into a more efficient, robust, and scalable system, ensuring compliance with evolving regulatory requirements and enhancing our ability to detect and prevent financial crime.
The successful candidate will leverage their expertise in Process Management methodologies, process automation, and change management to drive significant improvements across the organisation.
Responsibilities:
- Global Process Mapping and Optimization: Conduct a comprehensive analysis of existing "as-is" Operational Processes at Wise. Design and develop optimized "to-be" processes, focusing on creating a streamlined, standardized, and globally consistent approach.
- Cross-Functional Leadership: Work with experts from controls, compliance, and efficiency areas to drive improvements. Inspire multiple teams around large problems across product and operations.
- Strategic Impact: Work with product and engineering teams to ensure alignment on the biggest opportunities. Define a 12-month strategy and execution plan for your domain with key results that support set objectives.
- Data-Driven Success: Clearly define what success looks like for your processes and evaluate progress using a blend of qualitative and quantitative methods to demonstrate impact.
- Operational Control Mapping and Assurance: Rigorously map all existing operational Level 1 (L1) controls into the new process design, ensuring full coverage and alignment with regulatory expectations.
- You will lead a group of highly skilled process engineers, ensuring their work aligns with our principles, is measured against clear metrics, and delivers high-quality outcomes.
Qualifications:
- Extensive Experience: You have 6+ years of experience in process engineering or management, or a background in building products at scale with a deep understanding of organisational complexity.
- Proven Methodologies: You have a proven track record of mapping complex processes across big organisational depth.
- Scalability & operating models: You have a focus on scalability and can implement operating models that enable other teams to improve their performance.
- Eye for detail: You have a great eye for detail and leave no stone unturned.
- Data-Driven: You are highly data-driven and know how to gather and interpret data to identify opportunities, measure impact, and tell compelling stories that inspire action.
- Problem Solver: You possess strong decision-making skills and expertise in overcoming complex challenges.
- Autonomous Operator: You excel at resolving challenges, making impactful decisions, and acting autonomously to drive your projects forward.
- Experience: Working within fintech or financial institutions.
- Leading: You have led people before, hired, onboarded, and performance-managed.
This Role Will Give You the Opportunity To:
- Choose your path to impact: We believe people are most empowered when they can act autonomously.
- Gain unique exposure: Get fantastic exposure to the full breadth and depth of our product and operational world.
- Be part of the mission: Play a key role in our mission to make money without borders the new normal.