Description
We're looking for a Lead Product Analyst to support our Business Operations team, working on Wise Business, our international business account.
The Wise Business account helps small and medium-sized businesses across the world focus on growth. Our Business Operations team ensures that our servicing scales in line with the evolution of the product, tackling key pain points our customers experience.
Responsibilities
- Derive actionable insights from data to drive the team's strategy and inform product decisions.
- Establish clear goals, define measurable KPIs, and develop compelling narratives to help your team understand their progress.
- Ensure accurate, impactful, fast decision making with high-quality analysis.
- Build automated data pipelines and dashboards to minimise repetitive tasks and allow data self-serve.
- Identify and evaluate high-impact opportunities, and find ways to support and accelerate them.
- Take ownership of complex cross-team projects, particularly helping product and operational teams understand and size the impact of friction on customer retention.
Qualifications
- 5+ years of experience in analytical roles with strong data analysis skills.
- Expertise in SQL and BI platforms (Looker, Tableau).
- Excellent verbal and written communication skills.
- Strong stakeholder management skills and ability to influence using data.
Nice to Have
- Prior experience in the B2B space, understanding business customers' financial and expense management needs.
- Prior experience working with customer support, fincrime, or servicing analytics.
What We Offer
- Salary: £75,000 - £115,000
- Company Restricted Stock Units
- Hybrid working
- Paid annual holiday, sick days, parental leave, and other leave opportunities
- 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave