Description
At Braze, we're a customer engagement platform that empowers brands to deliver great customer experiences.
As a Technical Support Engineer, you'll be part of the Global Technical Support Engineering team, functioning as the primary technical escalation point for customer-facing teams.
You'll investigate and resolve highly technical, escalated customer issues, drawing upon your software engineering skills and in-depth knowledge of Braze's code base and product functionality.
Responsibilities include:
- Reviewing customer SDK integration code and building custom data export and migration scripts
- Answering complex product behavior and bug confirmation questions
- Collaborating with the Product Engineering team to identify recurring customer issues and develop product solutions
- Creating in-depth technical troubleshooting guides and knowledge articles
Requirements:
- BS in Computer Science or equivalent
- 2-3 years of experience developing and optimizing web and/or mobile applications
- Strong understanding of distributed systems, data structures, and algorithms
- Professional experience with programming languages such as Ruby, Rails, Swift, Objective-C, Java, or Kotlin
- Experience with APIs, HTML, CSS, and JavaScript
- 2-3 years of experience supporting technical products, preferably within a SaaS B2B environment
Benefits:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services, including fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend