Description
As a Records Acquisition Specialist, you will support insurance customers by researching, obtaining, and maintaining police records and related documentation. You will work with internal and external resources, including law enforcement agencies, to help ensure records are accurate, complete, and delivered in accordance with company standards.
Responsibilities:
- Research and review requests and police records information from websites and various internal and external databases.
- Fulfill, edit, and modify requests for police records to ensure compliance with company standards and completeness of orders for product delivery.
- Perform additional research as required to meet customer expectations.
- Meet and exceed established departmental goals for productivity and accuracy.
- Conduct outgoing calls to agencies regarding requests.
- Review, compile, acquire, organize, and maintain records.
- Apply an understanding of records procurement processes for insurance purposes.
- Support the delivery of high-quality customer outcomes through accurate record management.
Requirements:
- Customer service skills with a focus on creating, maintaining, and enhancing customer relationships.
- Experience in Criminal Justice, Insurance Claims, Call Center environments, and/or police departments (preferred but not required).
- Ability to use Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
- Ability to learn quickly and thrive in a production-based environment.
- Excellent oral and written communication skills.
- High school diploma required.
- Ability to collaborate with cross-functional teams to deliver exceptional customer service and support.
- Salesforce knowledge is a plus.
U.S. National Base Pay Range: $33,500 - $55,700. Geographic differentials may apply in some locations to better reflect local market rates.