Description
As an Assistant Store Manager at Coolblue, you ensure your team remains motivated to satisfy customers with the right product. You assist colleagues in the store and handle customer escalations during peak periods. In addition to leading, you're also responsible for your team's performance.
Responsibilities:
- Guide, coach, and mentor colleagues in-store and during individual sessions.
- Listen to colleagues with problems or complex customer queries.
- Encourage your team to meet and exceed targets, including achieving a high NPS.
- Collaborate with your team to generate ideas for continuous improvement of the Coolblue store.
Benefits:
- Competitive salary
- Meal vouchers
- Eco-cheques
- Phone subscription
- Travel expense reimbursement
- Hospital insurance
- 20 days of annual leave
- 12 days of RTT
- Development opportunities
- Discounts on products
- Unique company culture with monthly social events
- Informal team environment
- Cafeteria plan allowing customisable compensation packages
Requirements:
- Experience as a manager in a customer-facing environment
- Data-driven approach with KPI analysis and action planning
- Fluent French and English
- Living in the region or having a car
- Availability to work during store hours, including weekends and evenings
- Familiarity with consumer electronics
- Coaching and motivation skills
- HR experience with tasks such as interview organisation and employee evaluation