Description
At Braze, we're a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
What You'll Do
- Own and continuously improve operational processes and business requirements within the ES and PS divisions.
- Lead high-impact operational programs that improve business processes and ensure alignment with departmental and company OKRs.
- Collaborate with the Data Engineering Enterprise Platform team (DEEP) to establish and maintain reporting frameworks that provide senior leadership with actionable insights into operational efficiency.
- Act as a trusted advisor and liaison between the CX business and key operational and technical teams.
- Build and maintain strong, collaborative relationships with other departments.
- Liaise closely with the BZS team, building well-honed specifications and requirements documents from business cases.
- Help build the change management strategy for new processes or systems.
- Possess an advanced understanding of the systems and tools used by CX, including Salesforce and other relevant platforms.
- Bring strong leadership qualities to a role without direct reports.
Who You Are
- You are a solutions-focused subject matter expert in CX Operations, with a strong command of B2B SaaS business operations for CX Services organizations.
- You have a proven track record of designing and delivering operational programs that have resulted in meaningful efficiency improvements.
- You possess an independent and results-oriented mindset.
- You have exceptional written and verbal communication skills.
- You are inquisitive about new technologies.
- You are a highly collaborative individual.
- You have strong experience with datasets and advanced data analysis using industry tooling.
- You have a strong work ethic and take full responsibility for resolving complex issues.
- 5+ years of relevant experience in an Operations or Process Improvement role.
Benefits
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience
- Opportunities to give back to your community
- Employee Resource Groups
- Collaborative, transparent, and fun culture