Description
As a Public Contact Officer at West Midlands Police, you will be the initial point of contact for members of the public visiting the Public Contact Office. You will deal with a wide range of enquiries, provide advice, and give information as necessary.
Key responsibilities include:
- Acting as the initial point of contact for members of the public
- Providing proactive engagement with the public, external partners, internal departments, and other emergency services
- Making clear, timely decisions to assess, grade, and deal with calls for service
- Taking and processing vehicle seizure notices
- Liaising with the Motor Insurance Bureau (MIB) and PNC in respect of vehicle seizures
The role requires 24/7 working, with varying shift patterns, including early, late, and night shifts.
The salary range for this role is £28,914 to £32,613.
The selection process includes an online application and sift, interviews, pre-employment checks, vetting checks, medical checks, and reference checks.