Description
We are seeking a Contact Handling Supervisor to join our Force Contact team at West Midlands Police. As a supervisor, you will play a crucial role in leading a team in a busy and demanding operational environment, making sound decisions, and providing support to staff with complex incidents.
The successful candidate will be responsible for:
- Making clear, timely, and justifiable decisions in line with the National Decision Model (NDM)
- Providing visible leadership and guidance to staff
- Developing people through coaching and mentoring
- Maintaining high standards of service to the public
- Working as part of a team to achieve high standards of professionalism and performance
In return, we offer a salary of £32,613 - £37,020 per annum, a 20% shift allowance, and a 13.79% weekend allowance. The role is based at C3, Park Lane, Birmingham, B6 5DL.
The selection process will consist of an online application and sift, an interview, and pre-employment checks.