Description
As a Team Leader at TaskUs, you will manage the day-to-day planning and operations of your team, ensuring they deliver on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs).
Your responsibilities include:
- Coaching and managing teammates under your supervision
- Conducting team huddles, coaching sessions, and recognising weaknesses to offer solutions for improvement
- Creating reports of your team's performance and documenting feedback from clients
- Effectively managing issues that may arise, including HR-related ones
- Acting as a liaison between management and your team
Requirements:
- College or vocational school graduation
- At least one year of relevant Team Leader experience managing at least 10+ teammates in a customer support role within an outsourcing or similar company
- Excellent verbal and written communication skills
- Above-average technical know-how
- Previous experience working on phone, email, and live chat customer support roles is a plus
- Familiarity with E-Commerce, Customer service, or other tools is desirable
We offer competitive industry salaries and comprehensive benefits packages, prioritising our employees' well-being. Join our team today and experience our dedication to supporting People First.