Description
Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients.
As a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs).
Responsibilities:
- Manage the team and make sure everyone adheres to their schedules.
- Train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses.
- Create reports of your team’s performance and document feedback from your client.
- Effectively manage issues that might arise, including HR related ones.
- Act as a liaison between management and your team.
Requirements:
- At least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company.
- Excellent verbal and written communication skills along with above-average technical know-how.
- Previous experience working on the phone, email and live chat customer support roles is a plus.
- Familiarity with E-Commerce, ZenDesk, or any other CRM tools is desirable.
- Flexibility to work different shifts.
What We Offer:
- Competitive industry salaries.
- Comprehensive benefits packages.
- Commitment to a People First culture.
- Internal mobility and professional growth opportunities.