Description
We are seeking a commercially driven and entrepreneurial General Manager to lead the opening of our brand new Soho Home Studio located in a prestigious Central London location.
The General Manager will be responsible for the overall commercial performance and day-to-day management of the Soho Home Studio, ensuring it operates as both a premium retail destination and a hub for interior design services.
Commercial Leadership & Business Growth
- Own the commercial performance of the Soho Home Studio, delivering against sales, profitability and KPI targets.
- Drive growth of Soho Home’s interior design services by identifying opportunities, supporting the on-site interior designer in hosting consultations and converting members and guests into design clients.
- Build and nurture strong relationships with Soho House members, developing a loyal client base and repeat business.
- Identify high-value opportunities within the Soho House membership community and proactively generate new business.
Studio & Retail Management
- Lead the day-to-day running of the studio, ensuring a premium retail and showroom experience at all times.
- Recruit, develop and lead a knowledgeable and passionate sales team focused on delivering exceptional service and expert product knowledge.
- Maintain strong visual merchandising standards in partnership with the visual team, and ensure the studio reflects the Soho Home aesthetic and brand standards.
- Manage stock levels, product ordering and inventory accuracy in line with business KPIs.
Member Engagement & Collaboration
- Work closely with the Membership, Events and Hospitality teams at Soho House to increase awareness of Soho Home and generate new client opportunities.
- Host in-studio events, styling sessions and design consultations to engage the membership community.
- Act as a brand ambassador for Soho Home.
Financial & Operational Performance
- Take ownership of site P&L performance, working closely with finance to deliver revenue and EBITDA targets.
- Accurately report sales data, insights and opportunities to relevant internal teams.
- Continuously review studio performance and identify opportunities to improve commercial outcomes and customer experience.
Requirements
- Proven leadership experience within luxury retail, interiors, or design-led showroom environments.
- Demonstrable experience working with a multi-step sales cycle, ideally within an interiors/furniture business.
- Strong commercial acumen with a track record of driving sales growth and achieving financial targets.
- Experience managing high-value client relationships and delivering consultative sales.
- Excellent leadership and coaching skills, with experience building and motivating high-performing teams.
- Strong communication and relationship-building skills, with the confidence to engage with a diverse membership base.
- Highly proactive and entrepreneurial, with the ability to work autonomously and identify new opportunities.
- A passion for interiors, design and the Soho Home aesthetic.
Benefits
- Annual Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rates
- Private Health and Dental Care
- Weekly Pay
- Life Assurance
- Up to 50% Staff Discount on Cowshed & Soho Home
- In Office Dog Policy on Fridays
- Season Ticket Loan
- Christmas Office Closure
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally.
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.