Description
We are looking for an enthusiastic, organised, sales-driven Full Time Lead Interiors Consultant (Supervisor) to assist in leading the team at our Westbourne Grove Soho Home store & members space.
The Supervisor will be responsible for assisting the General Manager in the day-to-day running of the space, managing all aspects in their absence and delivering a seamless, ‘second to none’ customer service experience.
Main Duties:
- Supporting the Manager and Assistant Manager by leading the team in their absence.
- Lead morning briefs and empowering and driving the team to achieve sales.
- Responsibility for daily cash up and closure of the store in the absence of the Management team.
- Leading by example in demonstrating outstanding customer service and impeccable product knowledge on the Soho Home products as well as being an expert in Soho Houses interior design and style.
- Working alongside the management team to drive sales and KPI’s, accurately reporting data back to relevant teams.
- Ensuring daily replenishment is up to date and in line with visual standards.
- Delegating tasks to ensure the successful running of the day-to-day store operations and ensuring the customer is always number one priority.
- Support monthly stock counts alongside the team.
- Perform other duties as assigned by their line manager.
Requirements:
- Proactive & can-do attitude.
- Previous Retail Supervisor/Senior Sales experience.
- Good understanding of sales cycle in design/interiors market.
- Ability to think on their feet to quickly resolve queries and issues.
- Excellent communication skills at all levels.
- Accountability and responsible approach.
- Warm and friendly manner.
- Confident working within a team and also individually.
- Leads by example.
- Fluent in English both written and verbal.
- Experience in furniture and international sales is an advantage.
Benefits:
- Discounts at Soho House globally, as well as Soho Home and Cowshed.
- Soho House Membership after probation period.
- Pension Scheme.
- In conjunction with Soho Impact, take 3 days paid a year to support a charity of your choice.
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Generous Retail Discount.
- Retail Commission.