Description
Richemont, a leading luxury goods company, is seeking a Travel Manager to oversee the corporate travel program for the Asia-Pacific region. The successful candidate will be based in Hong Kong and serve as the regional subject-matter expert on air and hotel booking, fare and rate benchmarking, travel management company (TMC) performance management, and the SAP Concur platform.
Key Responsibilities:
- Serve as the regional escalation point for flight, hotel, and ground transport advice, working closely with the appointed travel TMC to resolve incoming requests and enquiries.
- Support HQ on airline and hotel fare and cost benchmarking with regional volume data, market insights, and recommendations.
- Monitor and improve TMC performance against SLAs and KPIs, including response time, accuracy, fare quality, fees, and traveller satisfaction.
- Ensure travel complies with company policy, monitoring exceptions and following up with travellers and approvers.
- Prepare regular management reports, coordinate travel-related CO₂ reporting, and promote lower-carbon options.
- Recommend policy and local addendum updates based on market trends, savings opportunities, and traveller feedback.
Requirements:
- 8 years of experience in corporate travel, including at least 3 years in corporate travel management, travel program, or TMC account management role.
- Proven experience supporting a multi-country APAC travel program, with sound knowledge of regional air and hotel markets.
- Strong analytical skills and familiarity with GDS and SAP Concur.
- Solution-driven, articulate, detail-minded, agile, and resilient, with the ability to influence stakeholders at all levels.
- Fluent written and spoken English; Cantonese and/or Mandarin an advantage.