Description
Zendesk is looking for a Sr. Specialist, Deal Support to join their team. In this role, you will play a critical part in driving sales velocity while maintaining strong operational integrity and compliance. Operating as a trusted advisor across Sales, Finance, Legal, and Revenue Recognition teams, you will oversee end-to-end deal processing for standard to medium-complexity transactions.
You will:
- Efficiently manage and process deals in strict alignment with established guidelines across sales channels
- Serve as a front-line operational advisor, answering pre-signature inquiries and guiding sales teams through deal flow requirements
- Drive proactive, transparent communication across Sales, Finance, Legal, and Revenue teams
- Identify out-of-scope or high-complexity deals early to escalate promptly to senior team members
- Contribute to ad-hoc business projects, process mapping, and submit operational pain points to enhance overall team efficiency
- Manage daily deliverables consistently to meet or exceed agreed-upon Service Level Agreements (SLAs)
To be successful in this role, you should have:
- A high bar for accuracy and personal integrity, taking pride in upholding compliance standards, financial rules, and policy guidelines
- Outstanding interpersonal skills with the ability to communicate complex policies with clarity, patience, and diplomacy to internal stakeholders
- A self-starter mindset to track deal progress, communicate urgency, and deliver high-quality work independently against strict SLAs
- A problem-solving mindset eager to understand the "why" behind operational bottlenecks and contribute to continuous improvement
- 2–4 years of experience in Deal Desk, Sales Operations, Finance, Contract Management, or a related functional area