Description
Leidos is seeking an Exchange Subject Matter Expert (SME) to support a large enterprise IT contract for the DOD. This role requires an individual with subject matter expertise developing and implementing on-prem Microsoft Exchange solutions in small, medium, and large enterprise environments including physical and virtual server technologies.
Responsibilities:
- Conduct technical planning for hardware and software upgrades
- Review implementation and upgrade guides
- Generate Standard Operating Procedures (SOPs) and other documentation
- Perform requirements analysis, functional analysis, and requirements allocation
- Conduct technical assessment, integration support, system testing for functionality and security compliance, and quality assurance of production implementation
- Provide systems and software administration support in a large, multi-enclave enterprise environment
- Work in a team environment to ensure mission needs are met and ensure functionality of capabilities to customers
- Perform technical software configuration, rebooting, and other remedial actions on servers in support of O&M
Primary Tasks:
- Remotely log into servers to perform technical software configuration, rebooting, and other remedial actions
- Provide Tier 2/Tier 3 administration support for implementation, troubleshooting, maintenance, and monitoring for physical and virtual servers
- Rapidly distinguish isolated user problems from enterprise-wide application and system problems
- Collaborate with peers and other service lanes to perform network latency analysis
- Direct effort to collect data, conduct analysis, develop, and implement solutions associated with Problem Management guidelines
- Establish and maintain comprehensive availability and capacity management solution
- Provide follow-up reports for root cause analysis, operational assessment, and process improvement initiatives
- Support customer requirements in a 24/7/365 mission environment
- Update operations and monitoring documentation
- Troubleshoot email routing and service disruptions
- Perform day-to-day oversight for Exchange Online system within an Office 365 hybrid/cloud environment
- Manage roles, services, and permissions
- Create, test, and implement PowerShell scripts to automate and standardize routine tasks and monitoring
Basic Qualifications:
- Experience with interacting with service lanes to handle service inquiries and problems
- Extensive experience working as a Tier 2/3 System Administrator
- Extensive experience with Office 365 and Microsoft Exchange 2016, 2019, and 2025 SE
- Extensive knowledge of Email Journaling solutions
- Extensive experience with Scripting/Automation through Exchange PowerShell or other scripting languages
- Experience resolving highly complex problems
- Experience developing and implementing solutions for upgrades to newer Exchange versions
- Experience directing migrations between on-prem Exchange and M365 Exchange Online
- Time management skills
- Strong oral and written communications skills
- Strong leadership and mentoring skills
- Track record of working effectively within a team
- Ability to triage and properly classify incidents
- Extensive experience with planning, deploying, and documenting patch and configuration updates
- Extensive knowledge of Disaster Recovery (DR) for High Availability (HA)
- Extensive experience with log reviews, incident analysis, and identification of issue trends
- Experience with server/system patch management methodologies
Clearance:
- US Citizenship required
- TS/SCI with specific Polygraph required
Education:
- Bachelor's degree with 12 years of relevant experience, Master's degree with 10 years, Associate's with 14 years, or High School Diploma with 16 years
Required Certifications:
- Meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements
Desired Certifications:
- Certification relating to Microsoft Certified Solutions Expert (MCSE) Certification or MCSA
- Experience with troubleshooting within a Trellix/Windows Defender security environment
- Experience with backup and restore procedures