Description
We are seeking a Technical Support Specialist to join our team in Warsaw, Poland. As a Technical Support Specialist, you will provide support and advocacy for Visa clients, including financial institutions and vendors.
Responsibilities:
- Support and advocate for Visa clients comprised of financial institutions and vendors
- Properly escalate incidents promptly per support guidelines and procedures
- Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages utilizing a variety of tools and techniques
- Internal and External Bridge Stewardship in support of timely resolution of internal and client-facing issues
- Work simultaneously and independently on multiple platforms
- Assess the impact of incidents and author communication for distribution to appropriate recipients within set time frames without guidance
- Support scheduled changes
Requirements:
- Bachelor's degree, OR 3+ years of relevant work experience
- Basic Knowledge of networking
- Basic Understanding of message flow with the ability to gain an in-depth understanding
- Experienced in Python or any other programming languages, with a focus on scripting and process automation
- Exposure to Unix/ bash or shell scripting is an added advantage
- Basic understanding of API monitoring/reading logs
- Exposure to ITIL standard ticket practices/Service Now experience a plus
- Basic Understanding of File transfer protocol
- Working knowledge of Linux, Splunk, Grafana, Prometheus or other monitoring tools including log analysis and constructing queries preferred
- Previous IT Operations/Service Desk experience is desirable, but not essential as training will be given
- Experience with ISO 8583 or equivalent messaging protocol
- Ability to work effectively as part of a team and individually (self-starter)
- Accepts responsibility for own workload management and escalates / seeks advice & guidance where required
- Ability to make decisions based upon information available, present recommendations and deal with moderate challenges
- Strong verbal and written communication skills
- Takes ownership through to incident resolution
- Assesses urgency of incident, completes analysis and applies sound logic and problem-solving techniques
- Client focused ethos with the ability to interact across all management levels
What We Offer:
- Estimated salary range: zł109,550 - zł179,975
- Comprehensive benefits package, including Medical, Dental, Vision, Pension, Life Insurance, Annual Leave, and Wellness Program