Description
Spire Healthcare is recruiting a Patient Contact Centre Advisor to join our Patient Support Centre Sales team based in Seaham. This is an excellent opportunity for someone with strong customer service skills to begin or develop a career within private healthcare. Full training will be provided.
The role is initially a fixed-term contract to cover maternity leave, with a view to be extended at a later date.
As a Patient Contact Centre Advisor, you will manage self-pay patient enquiries and convert warm leads into confirmed appointments, delivering a high standard of service while working towards agreed performance targets.
Key responsibilities include:
- Managing self-pay patient enquiries via telephone, email and online platforms
- Handling enquiries from initial contact through to appointment booking
- Converting warm leads into appointments and sales to meet KPI targets
- Delivering a high standard of customer service in line with private healthcare expectations
- Managing and prioritising your own workload effectively
- Using multiple systems to support enquiry handling and booking processes
- Promoting Spire's Values and Purpose, contributing to a culture of service excellence
- Building positive relationships through clear and effective communication
To be successful in this role, you should have:
- Strongly target-driven with a customer-focused approach
- Confidence using a range of systems and technology
- Ability to work in a fast-paced, collaborative team environment
- Strong communication and interpersonal skills
- Ability to work effectively within a hub while supporting a national sales framework
The working hours are 37.5 hours per week, worked across Monday to Friday between 8:00 am and 6:00 pm, with occasional Saturdays from 9:00 am to 4:00 pm as required.
The selection process consists of:
- Stage 1: Online Assessments (20 minutes)
- Stage 2: Video Interview (20 minutes)
- Stage 3: Face-to-Face Interview
Benefits include:
- 35 days annual leave inclusive of bank holidays
- Competitive pension with flexible retirement options
- 'Spire for You' benefits platform with cashback and discounts
- Free Bupa health screening
- Private medical insurance
- Life assurance