Description
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.
As a Technical Solution Specialist, you will serve as a trusted remote technical expert, diagnosing complex customer incidents through deep log analysis and turning challenges into swift, effective resolutions. You will develop a comprehensive understanding of each customer’s IT and business landscape, ensuring every solution aligns seamlessly with their operational goals and critical priorities.
Key responsibilities:
- Serve as a trusted remote technical expert, diagnosing complex customer incidents through deep log analysis and turning challenges into swift, effective resolutions.
- Develop a comprehensive understanding of each customer’s IT and business landscape, ensuring every solution aligns seamlessly with their operational goals and critical priorities.
- Provide strong technical leadership across incident analysis, management, and root cause investigations, guiding issues from disruption to clarity and closure.
- Act as a strategic advisor, clearly communicating recovery plans, building confidence in identified root causes, and designing forward-looking action plans to prevent recurrence while enhancing overall IT resilience.
- Take a holistic view of every incident, driving resolution with a sharp focus on customer experience, consistently meeting,and exceeding,expectations.
- Collaborate and lead across diverse technical teams, including engineers, field specialists, management, and third-party partners, to accelerate problem resolution and deliver impactful outcomes.
- Partner closely with account teams to support proactive initiatives, contributing to continuous improvement and long-term customer success.
Requirements:
- Bachelor’s degree in computer science/engineering or related field
- Minimum 2-3 years’ experience in any of the following product lines: HPE’s storage arrays, including 3PAR and Primera arrays, MSA, Brocade SAN, StoreOnce, and the next-generation Alletra/Nimble platforms
- Strong foundation in HPE enterprise compute, spanning ProLiant and Synergy server architectures, with a solutions-oriented mindset.
- Complemented by exposure to virtualization and open technologies such as Broadcom vSphere, Linux, and Microsoft platforms, bringing added versatility and depth.
Benefits:
- Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
- Investment in career development and growth
- Unconditional inclusion and flexible work arrangements