Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
As a Return to Work Representative, your primary purpose will be to negotiate, facilitate, and monitor successful return-to-work of claimants within appropriate disability duration guidelines and to assist case management staff with client competence decisions for individual positions.
Responsibilities:
- Determine objective, quantifiable, medically supported work restrictions for assigned claims.
- Facilitate return-to-work (RTW) and accommodation efforts through negotiation with client, treatment provider, and claimant.
- Adhere to medical and legal regulations and accreditation standards in written communication.
- Contact employers to determine specific information regarding employment area.
- Maintain regular contact with clients following placement as per program guidelines.
- Work closely with team members to ensure smooth transition from medical case management into job placement.
Additional Responsibilities:
- Perform other duties as assigned.
Qualifications:
- HS Diploma/GED required. Bachelor's degree from an accredited college or university preferred.
- Three (3) years of related experience including one (1) year of return-to-work or job accommodation experience or three (3) years of claims management experience or equivalent combination of education and experience required.
- Working knowledge of return-to-work or job accommodation procedures.
- Good technical knowledge of claims management procedures.
- Excellent oral and written communications, including presentation skills.
- PC literate, including Microsoft Office products.
- Analytical and interpretive skills.
- Strong organisational skills.
- Excellent interpersonal skills.
- Excellent negotiation skills.
- Ability to work in a team environment.
Work Environment:
- When applicable and appropriate, consideration will be given to reasonable accommodations.
- Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem-solving, analysis, and discretion.
- Physical: Computer keyboarding, travel as required.
- Auditory/Visual: Hearing, vision, and talking.