Description
Mastercard's Services team is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience.
We are seeking a visionary and customer-centric product leader to drive the evolution of our Merchant Analytics Products. This role requires a strategic thinker with a strong analytical background, capable of leading globally distributed teams and collaborating closely with engineering to deliver innovative solutions that enhance customer experience.
Key Responsibilities:
- Lead the development and execution of product strategies that prioritize customer experience and drive measurable outcomes.
- Mentor and manage large, cross-functional teams across various geographies, fostering a culture of innovation and accountability.
- Collaborate hands-on with engineering teams to plan and execute product development across multiple quarters and sprints.
- Integrate AI and data analytics into product offerings, working closely with data science teams to inform decision-making.
- Ensure adherence to existing roadmaps while proactively identifying and mitigating potential risks, including developing contingency plans.
- Translate complex features into tangible benefits for customers, enhancing product adoption and satisfaction.
All About You:
- Proven experience in product management with a deep understanding of customer experience and merchant analytics, advertising ecosystem, third-party data sources, and AI.
- Demonstrated ability to lead and mentor large, diverse teams in a global setting.
- Exposure to marketing campaigns, while interacting with CMOs.
- Exhibit ownership, agility, and a strong entrepreneurial mindset, taking initiative and driving results in a fast-paced, evolving market.
- Excellent communication skills, capable of influencing cross-functional teams and stakeholders.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program.