Description
Mastercard's Business & Market Insights (B&MI) group is looking for a Lead Product Manager (AI) for the Operational Intelligence Program. This role owns the product strategy and roadmap for an AI agent platform that serves Mastercard issuers and acquirers, enabling non-technical financial operations teams to surface insights, investigate anomalies, and act on reconciliation data through natural language.
Responsibilities:
- Own the end-to-end product strategy for the AI agent platform
- Drive customer discovery alongside forward deployed engineers
- Translate PoC findings and field signal into scoped, shippable product briefs
- Define and own the agent capability roadmap
- Set and track outcome-oriented success metrics for each agent and platform capability
- Partner with engineering leads to make build-versus-buy-versus-configure decisions
- Own the compliance and governance interface
- Manage stakeholder expectations across business, technology, and customer-facing teams
- Define the agent maturity model
- Identify platform-level patterns across individual agent builds
- Contribute to pre-sales and commercial conversations as the product authority
Requirements:
- Master's or bachelor's degree in Business, Computer Science, Engineering, or a related field
- Significant experience in product management for data, analytics, or AI products
- Proven track record owning and shipping AI or data products in enterprise B2B environments
- Deep understanding of the AI product lifecycle
- Strong customer instinct
- Comfortable with the economics of AI products
- Experience managing products in regulated industries
- Strong written communication
- Sharp prioritization discipline
- Experience working in a platform-and-application product model
- Collaborative leadership style
- Familiarity with agentic AI concepts