Description
Eurostar International is seeking a Crew Dispatcher to join their team in Brussels, Belgium. As a Crew Dispatcher, you will be responsible for assisting the Duty Shift Leader (DSL) in ensuring operational coverage in terms of resources and the operational management of all Eurostar travelling personnel in liaison with the residences in London, Paris, Brussels, and Lille.
Responsibilities:
- Assist the Duty Shift Leader (DSL) in ensuring operational coverage in terms of resources and the operational management of all Eurostar travelling personnel
- Carry out non-essential Safety tasks by relaying to crews any alterations to the standard and changes to operating procedures
- Manage English crews in the absence of the permanent Crew Officer in London
- Collaborate effectively with the Permanent Crew Officer through a constant exchange of information to jointly resolve any incidents relating to the travelling crews
- Disseminate information to crews about any changes affecting them both in normal and disrupted situations
- Manage crews during operations by providing appropriate solutions to any problems affecting them
- Ensure that the Eurostar transport plan is properly covered in normal or disrupted situations in compliance with the regulations on a D+3 perimeter
- Keep up to date an operating report and any other document required by the manager, in particular drafting a daily report
- Use the resources available (holders plus reserves) to guarantee coverage of the transport plan in compliance with the regulations in force
Requirements:
- EQF level 5/ bac +2 diploma
- Two years' experience in managing resources or personnel planning (dispatching operational teams), preferably in the rail sector
- Fluency in French and English, Dutch is a plus
- Strong negotiating skills and good communication skills
- Strong customer focus and proactive in finding solutions
- Global vision, ability to analyse and summarise in limited time
- Ability to communicate operating procedures clearly to other staff and partners
- Resistance to stress induced by disrupted situations
The position is covered by 8-hour shifts, ensuring a continuous presence every day from 6 a.m. to 10 p.m.