Description
We are seeking a Department Manager to assist the department Director in developing department strategy and team building, ensuring high standards of service to clients, and managing key client relationships.
Responsibilities:
- Ensure consistent and outstanding quality against department deliverables.
- Manage customer relationships and lead teams towards successfully achieving customer deliverables.
- Manage standard operating procedures of the department and ensure compliance with ICH GCP guidelines.
- Oversee maintenance, review, and implementation of Quality Control procedures.
- Lead departmental and company projects and initiatives.
- Conduct capacity planning.
- Assist the Business Development team with RFP/RFI review for assigned accounts.
- Oversee forecast, backlog, and projections for existing accounts.
- As an experienced leader, tasks might include new hire mentorship and departmental or organisational process improvement initiatives.
Required Knowledge, Skills, and Abilities:
- Knowledge of FDA guidelines and their impact on operations.
- Good team leadership skills.
- Ability to prioritise, schedule, and organise.
- Good problem-solving skills.
- Excellent customer service skills.
- Excellent communication and interpersonal skills.
- Basic knowledge of computers, preferably Microsoft Office Excel and Microsoft Office Word.
- Ability to establish and maintain effective working relationships with coworkers, managers, and clients.
Minimum Required Education and Experience:
- Bachelor's degree in Life Sciences or related discipline.
- 7-10 years of relevant experience, including experience establishing and managing a high-quality department/core team.
What We Offer:
- Competitive salary.
- Opportunity to work with a leading global provider of clinical research services.
- Collaborative and dynamic work environment.
How to Apply: If you are a motivated and experienced professional looking to take on a new challenge, please submit your application.