Project Attorney

You will join Epiq, a values-driven community where integrity guides decisions, relentless service sets the bar, and you will thrive on big challenges together.

As a Project Attorney, you will respond to complex inquiries from customers and clients across various communication methods. This role is an escalation route to review consumer-facing inquiries or issues that cannot be resolved by standardized processes.

Essential Job Responsibilities

• Respond to complex inquiries from customers and clients across various communication methods: phone, email, written correspondence
• Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required
• Work effectively in a highly collaborative environment with various business partners
• Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing furthers the goals of the project
• Assist the Supervisor or Project Manager in resolving any issues that might arise
• Monitor the overall health of the case by identifying any errors and creating solutions for resolution

Qualifications & Certifications

• JD from an accredited US law school or foreign law degree and LLM
• Flexible and customer service-focused
• Outstanding written and verbal communication skills are required. Ability to clearly communicate complex ideas to diverse audiences.
• Ability to handle changing or competing priorities to support business needs
• Strong technical orientation, excellent computer skills, exceptional planning and organizational skills, critical thinking, and a keen attention to detail are all required.
• Experience with MS Office Suite, specifically Word, Excel, Access, and Outlook

Salary Your specific salary will be determined based on several factors:

• Location-based market rate for the role
• Your abilities in relation to the job specification
• Performance during screening and interview
• Pay parity with the wider team in the considered location

Benefits Click here to learn about Epiq's Benefits.