Description
The Senior Director, Head of Products & Solutions, Singapore & Brunei is the market's senior Product leader, accountable for shaping and executing the Singapore product strategy across consumer payments, digital commerce and emerging payment experiences.
The role combines market strategy, portfolio leadership, client advisory, commercialization and people leadership to grow Visa's core business, expand product penetration and position Visa for future payment flows.
Key responsibilities include:
- Own and communicate the Singapore product strategy, translating enterprise and regional priorities into locally relevant portfolio choices, investment priorities and measurable outcomes.
- Lead the development, delivery and activation of consumer payment strategies across card and non-card payment experiences, including digital commerce, stablecoin-enabled payment flows, agentic commerce and other emerging payment models.
- Deliver agreed Product business outcomes, including revenue contribution, credentials, payment volume, transaction volume, product penetration, customer satisfaction and disciplined management of operating expenses.
- Continuously assess the client, customer, competitive, regulatory and technology landscape to identify new growth opportunities and recommend differentiated market responses.
- Partner with financial institution clients and other go-to-market partners to diagnose portfolio opportunities, design or refresh propositions and successfully launch and scale Visa offerings.
- Build and manage a prioritized pipeline of product enhancements, acceleration plans and new initiatives, with clear business cases, sequencing, ownership, success measures and value realization.
- Lead end-to-end solution design with Visa subject matter experts, connecting client business leaders, product teams and technical leaders to advance implementation and adoption.
- Act as the senior Product advisor to clients on innovation, consumer and digital payments, stablecoins, agentic commerce, commerce trends and major market developments; represent Visa in relevant industry engagements and executive forums.
- Shape portfolio priorities across organizations and redirect resources toward higher-value opportunities, balancing short-term delivery, strategic advantage, risk, cost and operational complexity.
- Use customer, industry and data insights to influence strategic choices, anticipate future needs and establish a culture of evidence-based decision-Challenge entrenched assumptions and operating models, sponsor bold but disciplined experimentation and mobilize cross-functional support behind transformation and change.
- Develop scalable AI-enabled ways of working and lead responsible adoption of AI, data and automation to improve Product productivity, decision quality and speed to market.
- Build strong alignment across local, regional and global stakeholders, putting enterprise success ahead of local optimization and creating clarity on decisions, dependencies and accountabilities.
- Lead, coach and develop the Singapore Product team, building organizational capability, sponsoring high-potential talent, strengthening succession and creating meaningful career pathways.
The position requires a structured and programmatic approach to product strategy, portfolio choices, commercialization and execution. The Product team works closely with Sales, Marketing, Risk, Finance, Consulting & Analytics, Client Services, Government Engagement, Technology and regional and global Product teams to deliver initiatives that are strategic, technically complex and cross-functional in nature.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.