Recovery Product Manager

The Recovery Product Manager will own GSK’s Digital & Tech recovery capability, including the strategy, priorities, standards and assurance that support GSK’s ability to recover from major technology crises that could impact patient supply, research and colleague productivity.

The role will ensure that recovery priorities remain clear and current, including Recovery Point Objective (RPO) and Recovery Time Objective (RTO) commitments, recovery tiering of Tier 0 foundational infrastructure platforms and Tier 1 Digital Crown Jewels and critical applications, associated dependencies, and the resulting order of recovery operations.

The Recovery Product Manager will establish and govern recovery practices, standards, quality expectations and delivery disciplines across Digital & Tech, while overseeing recovery readiness and communicating recovery strategy, assurance and risk to senior leadership.

Responsibilities:

• Own the strategy and multi-year roadmap for the Digital & Tech Crisis Recovery Framework, aligning priorities with GSK’s Digital & Tech strategy and measurable recovery outcomes.
• Set, monitor and govern recovery practices, standards, quality expectations and delivery disciplines across Digital & Tech.
• Own the definition and governance of RPO and RTO commitments and recovery tiering for Tier 0 foundational infrastructure platforms, Tier 1 Digital Crown Jewels, critical applications and associated dependencies.
• Ensure recovery sequencing and order of operations are clearly captured, documented, understood and exercised based on evidenced dependencies.
• Govern recovery readiness across the technology estate, defining the measures and evidence required to demonstrate recovery against agreed objectives.
• Govern recovery testing outcomes, identify gaps and drive resulting actions through closure with an appropriate audit trail.
• Own and present recovery strategy, readiness, risk and assurance to senior leadership and appropriate leadership forums.
• Manage the response and recovery framework as a product, determining roadmap priorities and working with Product Owners responsible for individual backlogs.
• Capture lessons from recovery testing, crisis simulations and live events and use stakeholder feedback to prioritize improvements and demonstrate measurable progress over time.
• Translate recovery requirements into relevant product backlogs and sprint delivery, using dependency, CMDB and service-mapping data to evaluate recovery priorities and sequencing.
• Partner with the Automation Acceleration Hub to identify opportunities to use automation and AI-enabled capabilities to improve recovery execution, maintenance, communications, reporting and readiness insights.
• Ensure AI-enabled capabilities are applied with appropriate security, compliance, human oversight and change controls.
• Partner across Digital & Tech, Cyber Security, IT Service Management, Quality, Risk, Compliance and business teams to ensure recovery priorities and requirements are understood and appropriately governed.
• Work with strategic partners, managed service providers and specialist suppliers to ensure recovery-readiness commitments are met.

Requirements:

• Bachelor’s degree in Technology, Engineering, Business or a related discipline, or equivalent practical experience.
• ITIL Foundation certification.
• 15+ years of experience in IT service continuity, disaster recovery, technology resilience, crisis management or related disciplines.
• 5+ years of experience owning a technology product, service or recovery outcome.
• Experience defining and governing RPO and RTO requirements, recovery tiering and recovery sequencing across complex application and infrastructure environments.
• Experience establishing recovery strategy and communicating recovery readiness, risk and assurance to senior leadership.
• Experience leading crisis simulations, disaster recovery exercises or recovery testing and driving resulting improvement actions.
• Experience with product backlog prioritization and sprint-based delivery.
• Experience operating within controlled or validated change environments and working across strategic partners or managed service providers.
• Experience interpreting dependency, CMDB, service-mapping or similar technology data to assess recovery dependencies, sequencing and operational readiness.
• Experience governing partner or vendor delivery against technology recovery or operational-readiness requirements.

Benefits: GSK offers a comprehensive benefits program to US employees.