Description
Are you looking for a role that will use your problem-solving skills, technical interests, and client communication skills to their full potential?
Thomson Reuters is seeking a Software Implementation Specialist to work with global clients and lead the implementation of ONESOURCE Pagero, their e-invoicing compliance software. You will use your knowledge of coding, excellent communication skills, and problem-solving skills to tackle client configuration issues and ensure the highest level of service to clients.
Key Responsibilities
- Act as a specialist in a large, cross-functional software implementation team that specializes in e-invoicing solutions.
- Work directly with global clients to understand their ONESOURCE Pagero implementation requirements, run product demonstrations, deliver end-user and super-user training, and configure the software to meet their requirements.
- Use analytical, project management, and problem-solving skills to test client software implementations.
- Troubleshoot issues and ensure that project plans are running to the required timelines and within budget.
- Resolve customer support issues by working with clients directly and collaborating with internal teams.
- Design, develop, and document project deliverables according to timelines and budgets.
Required Qualifications
- An interest in software and how it is implemented and configured at a range of global institutions.
- An understanding of basic coding with the desire to learn and develop skills within a software setting.
- An analytical mindset.
- A collaborative attitude, able to work closely with colleagues at various levels of seniority and communicate complex solutions.
- Excellent communication skills in English.
Preferred Qualifications
- Working with international clients.
What's in it For You?
- Hybrid Work Model: flexible hybrid working environment.
- Flexibility & Work-Life Balance: supportive workplace policies.
- Career Development and Growth: culture of continuous learning and skill development.
- Industry Competitive Benefits: comprehensive benefit plans.
- Culture: globally recognized, award-winning reputation for inclusion and belonging.
- Social Impact: opportunities to make an impact in the community.