Description
Join the team redefining how the world experiences design.
We know job descriptions can feel a bit formulaic sometimes, but we promise Canva is anything but. If you're drawn to what we're building and you see yourself in this role, we'd love to hear from you.
This role is based in our Manila office , one of Canva's key global hubs and the home of our User Voice operations. We offer flexibility to work in a way that suits you, and we believe great leadership can happen from wherever you do your best thinking.
As Senior Social Media Operations Lead, you'll be the anchor of our Advanced Social Media Team: the coach, the quality bar-setter, and the strategic enabler that makes the whole function work. This is a role for someone who thrives at the intersection of people leadership, operational rigour, and high-stakes social media expertise.
Your responsibilities include:
- Owning crisis and incident leadership for social media, coordinating with Marketing, Comms, and external partners during high-visibility or sensitive situations
- Leading and developing the Advanced Social Media Team, setting direction, building capability, and holding the team to a consistently high quality bar across different levels
- Translating Canva's strategic priorities into actionable team plans and ensuring your team's work connects to the broader User Voice mission
- Driving operational excellence, monitoring KPIs, identifying process gaps, and championing improvements that make the whole team faster and better
- Acting as the quality and enablement interface between the Advanced Social Media Team and broader social operators, including external support partners
- Building and maintaining the frameworks, playbooks, and documentation that allow your team to operate consistently and confidently
To be successful in this role, you should:
- Have deep social media expertise, having handled crises, navigated sensitive content, and made final calls on complex escalations
- Have experience leading specialist or subject matter expert teams and building high-performing, high-trust team cultures
- Be a natural coach who develops people with specificity and care
- Be able to hold strategic direction and day-to-day operational accountability at the same time without losing focus on either
- Build trust with cross-functional stakeholders without relying on formal authority
About the Team: User Voice is Canva's mission-critical interface with our users , the teams and systems that ensure every person who touches Canva feels heard and helped.
Benefits:
- Equity packages
- Inclusive parental leave policy
- Annual Vibe & Thrive allowance
- Flexible leave options