Description
The Assistant General Manager is responsible for supporting all aspects of the business in conjunction with the General Manager at Kettner's Townhouse, Central London.
The role involves overseeing service standards, operational efficiency, member/guest experience, and staff retention, as well as day-to-day team management.
Key duties include:
- Overseeing and driving an inclusive environment that ensures every member and team member feels and embodies the Soho House Pillars and Values.
- Collaborating with all Support Office business functions to drive effective processes and implement innovative opportunities.
- Implementing, overseeing, and understanding the commercial viability of the business.
- Effective hands-on day-to-day management and problem-solving both front and back of house operations.
- Working closely with the General Manager to assess and develop operational goals.
The ideal candidate will have a minimum of 2+ years' experience in a similar capacity, thrive in fast-paced environments, and be hospitable, approachable, and passionate about customer service.
Benefits include:
- Weekly pay
- Team meals whilst on shift
- Every House Membership
- 50% off Food & Drink
- Staff Room Rate
- Private Health and Dental Care
- Life Assurance
- Day off on birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- 2 days paid a year to support a charity of choice
- Free Counselling Sessions
- Continuous training and development opportunities