Description
The IT Operations Manager provides strategic and operational leadership for enterprise technology services supporting mission-critical programs, grants management, volunteer service initiatives, disaster response activities, and agency business operations.
This role oversees day-to-day IT operations while serving as a senior technical advisor responsible for cloud infrastructure, enterprise applications, cybersecurity coordination, change management, operational governance, and modernization initiatives.
Key Responsibilities
- IT Operations Leadership
- Direct and coordinate daily IT service delivery across infrastructure, cloud services, enterprise applications, identity management, and end-user support.
- Establish operational priorities, resource allocations, and service delivery expectations.
- Lead operational reviews and status meetings while monitoring project and program performance.
- Ensure operational activities align with strategic goals and mission requirements.
- Serve as escalation point for operational issues, outages, and service disruptions.
- Cloud and Infrastructure Management
- Provide leadership for Microsoft Azure and cloud modernization initiatives.
- Oversee cloud infrastructure deployments, networking, platform services, storage, databases, and identity services.
- Coordinate environment provisioning, production releases, and operational readiness reviews.
- Ensure solutions comply with federal security and architecture requirements.
- Enterprise Applications and Business Systems
- Support operational management of enterprise applications including ServiceNow, Azure DevOps, Microsoft 365, and custom mission support applications.
- Review application onboarding requests and operational impacts.
- Coordinate application lifecycle management and production support activities.
- Support governance decisions regarding application hosting and enterprise integration strategies.
- Change, Release, and Governance Management
- Lead Change Advisory Board (CAB) activities and operational governance processes.
- Review technical change requests for risk, compliance, operational impact, and implementation readiness.
- Coordinate stakeholders, technical teams, and agency leadership during change planning and execution.
- Ensure accurate documentation, implementation plans, testing procedures, and rollback strategies.
- Promote successful change adoption across the organization.
- Cybersecurity and Compliance
- Partner with agency cybersecurity teams to maintain a secure and compliant operating environment.
- Support Security Impact Assessments (SIAs), Authority to Operate (ATO) activities, and audit responses.
- Evaluate operational risks associated with new applications, integrations, and cloud services.
- Ensure compliance with federal security requirements, FISMA controls, and agency governance policies.
- Participate in incident response and security remediation activities.
- Program Support and Disaster Response Technology
- Support technology platforms that enable client’s programs and mission operations.
- Coordinate IT services supporting disaster services initiatives and emergency response capabilities.
- Ensure operational readiness of systems that support program delivery and field activities.
- Collaborate with program offices to align technology investments with agency priorities.
- Vendor, Contractor, and Team Leadership
- Manage and mentor technical staff, contractors, and service providers.
- Coordinate work across engineering, operations, cybersecurity, networking, and application support teams.
- Support workforce planning, onboarding, performance management, and training initiatives.
- Foster collaboration and accountability among cross-functional teams.
- Strategic Planning and Modernization
- Identify opportunities to improve operational efficiency through automation and process improvement.
- Lead modernization initiatives involving cloud adoption, security enhancement, and service transformation.
- Provide recommendations to leadership on technology investments and operational improvements.
- Evaluate emerging technologies and industry best practices for agency adoption.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, or related field.
- 8+ years of progressive IT experience.
- 3+ years in operational leadership, management, or supervisory roles.
- Experience supporting federal government information systems.
- Demonstrated expertise with Microsoft Azure, Microsoft 365, Identity and Access Management, ServiceNow, Cloud Operations, Enterprise Application Support, and Change Management.
- Experience leading cross-functional operational teams.
- Strong written and verbal communication skills.
Preferred Qualifications
- Experience supporting federal civilian agencies.
- Experience managing Azure cloud environments and DevOps pipelines.
- Knowledge of federal cybersecurity frameworks and compliance requirements.
- Experience supporting Disaster Services, Grants Management, Volunteer Programs, or Mission Support systems.
- ITIL, PMP, Microsoft Azure, CISSP, or related certifications.